Artificial Latency & Manufactured Friction
Delays, outages and glitches that appear precisely on the path you want to take — cancelling, exporting, comparing — while the purchase path stays fast; sludge with a technical alibi.
An everyday example
The cancellation page that 'times out' three times, or the export feature that is 'temporarily unavailable'.
What it can cost you
Abandoning your right or your comparison because the system made it tiring.
Warning signs
- Only the exit is broken.
- I am about to give up on something I am entitled to.
One thing to do
Document the failure with screenshots and timestamps, retry on a schedule, and escalate in writing; the record is the lever.
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