Rational brain · Judgment & Decision Science
Curse of Knowledge
Once you know something you cannot imagine not knowing it; experts overestimate what others understand, and buyers assume sellers have disclosed what seems obvious to the seller.
An everyday example
A contract clause that is 'standard' to the lawyer and invisible to the client.
What it can cost you
Communication that fails silently in both directions; assuming the counterpart shares your picture.
Warning signs
- I assumed they knew.
- They assumed I knew.
One thing to do
Explain as if to a newcomer; ask the counterpart to say back what they understood.
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