Rational brain · Negotiation & Sales Frames

Strategic Silence Exploitation

Silence after your offer makes you fill it — with a concession, an explanation or a lower number; the discomfort is yours and the benefit is theirs.

An everyday example

You name a price, they say nothing, and eight seconds later you add 'but we could do a bit better'.

What it can cost you

Negotiating against yourself; treating silence as rejection.

Warning signs

  • I explained my price three times.
  • I lowered it before they said anything.

One thing to do

Make your statement and stop; count to ten; if you must speak, ask a question instead of conceding.

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