Appeal to Unknowable Complexity
'It's too complex for non-experts to understand' — used to block audit, questions and comparison. Real complexity can be explained at a summary level; refusal to try is the tell.
An everyday example
A fund manager who answers every fee question with 'the structure is very sophisticated'.
What it can cost you
Accepting opacity as expertise; expanding the problem until only the vendor can handle it.
Warning signs
- Every question meets 'it's complicated'.
- The problem keeps growing until only they can solve it.
One thing to do
Ask for the explanation a bright twelve-year-old could follow; if none is offered, treat the complexity as a screen and get an independent reader.
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